Solar Interference is an interruption of satellite signals caused by interference from the sun.
As the sun's path across the sky gets lower each day, there are times when it's in a direct line behind a communication satellite that is sending programming signals to a receiving satellite dish on Earth. The effects are seen on most channels and occur during various times of the day, lasting up to 15 minutes.
You may experience short service interruptions twice-yearly - usually in early March and early October.
Technically, there is nothing that can be done to prevent this natural phenomenon. Please note that sun outages are not TV outages.
If any group of channels is affected for more than 15 minutes, or if all channels are affected at one time, there may be a problem that is unrelated to sun outages. If you experience this and need assistance, please contact us.
Please note these brief outages will not affect your Internet, Voice, or Video On Demand services.